Privacy Policy

Effective Date: October 11, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Sold by Chantal (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

Real Estate Licensing Disclosure
Sold by Chantal is the marketing name of a real estate salesperson licensed by the Alabama Real Estate Commission and affiliated with LoKation Real Estate. All real estate services offered through Sold by Chantal are provided under the supervision of LoKation Real Estate. Sold by Chantal is not a separate real estate company or brokerage.

Under Alabama law, before discussing the details of any real estate transaction, you will receive the Alabama Real Estate Brokerage Services Disclosure (RECAD), which explains the types of brokerage services available to you. No agency or brokerage relationship is created by using this website, submitting a form, or receiving messages from us.

Equal Housing Opportunity. We are committed to compliance with all federal, state, and local fair housing laws.

1. Information We Collect

Personal Information:

Name, email address, phone number, physical address

Property information you provide, such as the address of a home you own or are interested in buying or selling

Payment information, if applicable

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication:

Records of inquiries, showing requests, and consultation requests

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use collected data for:

Providing real estate services, including helping you buy, sell, or evaluate property

Scheduling showings, open house follow-up, consultations, and home value reviews

Communicating with you about your inquiries, appointments, listings, and market updates you request

Enhancing website functionality and user experience

Ensuring security and fraud prevention

Maintaining records of your communication preferences and consent

Meeting record-keeping obligations under Alabama real estate license law

3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our real estate services, including appointment and showing reminders, responses to your inquiries, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Consent to receive text messages is not a condition of purchasing any property or service

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying “STOP”

You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

All opt-out requests are processed immediately

Message Frequency & Content:

Message frequency varies based on your interactions with us

Messages will be directly related to the services you have requested

We do not send promotional content without specific consent

Help & Support:

Reply “HELP” for assistance or contact us at [email protected]

Customer support is available during regular business hours

Carrier Information:

Message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:

Our Brokerage:

LoKation Real Estate, as the supervising brokerage, may access transaction and client records as required by Alabama real estate license law

Transaction Parties (only as needed for your transaction or at your direction):

Cooperating agents and brokerages, lenders, closing attorneys, title companies, inspectors, appraisers, and similar professionals involved in your purchase or sale

Service Providers:

Third-party vendors who assist our operations (e.g., CRM, appointment scheduling, payment processing)

SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive

All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

If required by law, legal process, or to protect our rights

In response to valid law enforcement requests, court orders, or requests from the Alabama Real Estate Commission

Business Transfers:

In case of a change in brokerage affiliation, merger, or sale of assets

In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security
We implement and maintain reasonable security measures to protect your personal information:

Encryption of sensitive data in transit and at rest

Secure access controls and authentication

Regular security reviews and updates

Secure backup systems and recovery procedures

Breach notification in accordance with applicable law, including the Alabama Data Breach Notification Act of 2018 (Ala. Code § 8-38-1 et seq.)

No method of transmission over the Internet or electronic storage is 100% secure. We use commercially reasonable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies
We use cookies and similar technologies (including advertising pixels such as Meta) to:

Analyze site traffic and user behavior

Remember your preferences

Improve website functionality

Measure the effectiveness of our advertising

You may control cookies through your browser settings. Disabling cookies may limit certain features of our website.

7. Property Listings & Third-Party Data
Property listing information displayed on this website may be provided by a multiple listing service and other third-party sources. It is deemed reliable but not guaranteed and should be independently verified. Home value estimates are not appraisals.

8. Your Rights & Choices
You have the right to:

Access, update, or delete your personal information (subject to records we must keep under real estate license law)

Opt out of marketing emails by clicking “unsubscribe”

Opt out of SMS messages by replying “STOP”

Request information on how we process your data

Withdraw consent at any time for future communications

To exercise these rights, contact us using the information in Section 11.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. This privacy policy applies only to information collected by Sold by Chantal.

10. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date.

11. Contact Us
Sold by Chantal
LoKation Real Estate
Birmingham, AL
Phone: (205) 769-4817
Email: [email protected]
Website: www.soldbychantal.com

By using our website and services, you consent to this Privacy Policy.